Paulina Nwachukwu

Back-office support for sales representatives Order entries Complaints administration Proactive daily follow-up on selected markets Coordinating with customers to develop project plan including project scope, release schedule, milestones etc. Managing multiple projects simultaneously, tracking, monitoring, and comunicating project execution to make sure that the customer requirements, deadlines and mile-stones are met Improving customer relationship by providing timely and accurate responses

Preparation of customer-specific quotations Order entries Claims administration Back-office support for sales representatives Daily follow-up on the market Ad hoc tasks

Daily contact by email and chat with DACH customers of the online purchasing platform in German Identifying of key customers' needs Answering customers' questions about orders, shipments, returns and claims Meeting project and team objectives