Peter Pfeiffer

Senior Associate-Projects (December 2017 – current) Technical consultant for both customer and for the CTS production support team –  Unix, PL/SQL Technologies  Co-owning delivery  SME for group of applications in Production environment  Working with various customer teams for managing delivery  Track Issues/Risks/dependencies and inform/follow up with customer and Cognizant stakeholders

Architect, Business consultant, Project manager and Implementer of complex IT solutions based in Open Source Software ( Network & System management, Service Desk, Enterprise Content Management, ERP, Desktop Management , Security, among others.) Alfresco + NetXMS + OTRS + Nagios + CMDbuild + OCS Inventory NG + OSSIM

PLAN: Requirements analysis (business process consulting) in the form of interviews and workshops with customers, their requirements and wishes to be analysed and classified. BUILD: To design solutions and to implement them on the basis of the OMNITRACKER business process platform to the point of product maturity; DEPLOY: to make these available for inspection and to transfer them into productive operation together with customers.

CRM specialist Global - Home Office (Venezuela) Supported the CRM line of software products (CRM win, CRM web, designer and others) providing remote technical support for clients based in Europe (Telephone, Service Desk Online Ticketing, email). It was a 100% telecommute/remote job.

Key Job Responsibilities Architect, Business consultant, Project manager and Implementer of complex IT solutions based in Open Source Software ( Network & System management, Service Desk, Enterprise Content Management, ERP, Desktop Management , Security, among others.) Alfresco + NetXMS + OTRS + Nagios + CMDbuild + OCS Inventory NG + OSSIM + OpenVAS and Adempiere ,Idempiere , others. OTRS was implemented in a mayor Insurance Company in Caracas (IBEROSEGUROS)

Design of the end to end integration into the desktop management solution, ensuring service availability for final customers and compliance with operational standards. Provide technical consultancy to operational and business teams Prince 2, ITIL, methodologies. Assigned as Product Manager to a large German retailer in Neckarsulm and as a Support Specialist to a mayor manufacturer of clothing, footwear, accessories, jewelry and housewares with headquarter in Ratingen .

In charge of Service Delivery & Service Support (ITIL implementations & project management) using CA service Desk r11 & r12 in several clients. Pre- sales. Answer all RFP/ RFQ, Trainer of all implemented solutions Worked with Project Management, ITIL design, implementation and training of complex network (CA Unicenter) software solutions into several clients. (Banks) Create accurate business requirements and solutions in desktop management/network management and ITSM areas from customer requests

Key Job Responsibilities Advise in a complex project of Business Continuity (RFP creation and analysis of diverse bids and proposal from Vendors), analysis of internal ICT tracking system (Help Desk) and make recommendations, analysis of corporate software used by the organization and recommendations, Tester of a software solution called CRF Reporter developed internally to analyse world gas and CO2 emissions.

My company was one of the most accomplished partners from CA during the years 1999 - 2002 achieving successful sales and complex software implementations nationwide. I was the responsible for COMPLEX SOFTWARE/SERVICE SALES and a solution strategist. I managed a small team of engineers and sales representatives. (6)

Provide Pre and post-sales technical support to the account team. Ensure all trials and installations meet client expectations. Provide advice to sales staff regarding hardware/software requirements on sales proposals to assigned clients. Monitor Enterprise Management installation activities through order completion. Administration of simultaneous complex projects. I was in charge of a small team of engineers. (4)

Implement all Company solutions into Clients. Responsible for Demos and POC. I was in charge of a small team of technicians and engineers. (6)

Computer Science