Peter Tselios

Delivering Red Hat Courses at EMEA and providing Linux Consaltancy in Europe.

3rd Level support (troubleshooting, incident management) Deliver to Operations Team task automation tools Design & deploy new solutions Project related site deployment and integration Integrate solutions together with other application teams Designing planned maintenance Performance tuning Improvement and extension of operational stability Creation and improvements of operational guidelines, implementation guidelines and documentation Design and implement Regulatory compliance policies

Re-organize Tellas ISP Team Apply policies and procedures in team activities. Manage day to day activities of the team. Supervise SLA One and three years budget plans New ISP Provisioning system (advertised as easy modem installation) Upgrade of ISP Environment Integration of new Load Balancers (F5 BigIP) Doubled usage of Tellas services from our customers

Designed the company's procedure and the relevant work flows for the Full LLU (Zisto, Tellas Double Play products). Design and analysis monitoring and reporting tool for client's LLU and line malfunction applications. Design and implement NRDBP client application. Various reporting tools.

Team Leader of Provisioning, Commissioning and Fraud Management systems team. Area of responsibilities: Applications run-time administration, Applications Operation, Performance optimisation, Change management. Support and coach team members personal development.

Directly reporting to CEO, developed effective working relationships with key stakeholders and external collaborators. Established all IT policies based on industry standards. Areas of responsibility were: Information systems, Service management, Web Applications, New Technology projects, Business Intelligence, IT security. Key achievements: Establishment of Agile and Waterfall development environments, State of the art custom CMS, Sales support, CRM Integration, ERP RFO.

Lead Unix based Web development teams for B2C and B2B Web Applications Coach new team members Promote best practices in the team Organised team in the most efficient manner Assign tasks to team members Provide an ongoing maintenance for our applications Coordinate projects with Pre-Sales, Sales and Artwork teams Setup, maintain and keep up-to-date the development, UAT and Production environments Responsible for project and resource planning

Management and Economics of Telecommunications Networks