Philipp Zerhusen

Solutions consulting and enterprise sales of Thomson Reuters' unique and global universe of financial market data, pricing & reference data, data management infrastructure, hosting services, online and quant solutions

Start-up of a highly specialized global unit responsible for all content related to retention and support of all financial markets customers worldwide. Production and maintenance of a library of e-learning modules and seminars; provision and controlling of 150 engagement campaigns per quarter, fuelling 50,000 customer interactions per month; IT- and Infrastructure ownership for 400 staff strong division.

Operations, Program and Project Management for customer consulting in EMEA.

Aternative individual energy solutions for Sub-Saharan African countries with unreliable power supplies. Primarily handles generators and back-up inverters, but increasingly solar power, solar heating and other power saving appliances.

Responsible for revenue retention and customer support in the fastest growing business unit with 69 client countries. Direct responsibility for 50 staff across the business unit in four onsite-consulting teams and two customer support centers.

Management of 10 consultants in Hamburg, Berlin and Hannover supporting all customers in Northern Germany.

In charge of the regional Sales Operations team in EMEA functionally managing 20 internal and external sales operations and business pprocess consultants. CRM methodology and Siebel CRM application for 4,000+ users; contributing to and implementing global sales processes, pipeline management and sales forecasts, sales compensation and commission scheme; redesign of the Key Account Management approach.

-months trainee induction as a financial markets support agent at the Reuters Customer Support Center

Dealer Operations, Cartographic Market Analysis System, Process Redesign, Project Management

Internet Startup Project, parallel to eMBA, Information Portal for Executives

Adapting American Business Plan Software to European Accounting Standards

Student owned consulting company, worked on 2 top management consulting mandates

Entrepreneurship, eBusiness, eMarketing

Entrepreneurship, Organizational Design, Information Systems