Piotr Grabowski

• Managing the Intranet Specialists team • Intranet traffic analysis in Google Analytics tool Tasks in Sharepoint: • Publishing internal news on Intranet (Global Support) • Creating and updating pages in Intranet (Global Support) • Intranet Pages Maintenance • Publishing and maintaining document base • UX testing

Web Content Administration in CMS SDL Tridion for Ricoh EMEA sites Team Leading FTE 7 Google Analytics Reporting Social Media Reporting E-Com Webshop Administration

• Coordinating web sites building projects - gathering and distributing materials, keeping the information flow • Providing and keeping up to date site content by CMS management (Wordpress, Joomla) • Ensured the quality of sites by basic SEO and GA analysis, HTML and CSS updates • Copywriting, translations

• Coordinating web site building projects for DD Customers (Estee Lauder) • Point of contact for affiliates. Collecting translations from affiliates from different countries

Managing the team (personnel up to 18 in team) of Contact Center consultants - Motivational and sales improving coachings and trainings; team member administration and support. Customer - consultant recorded interactions analysis, feedback and reports. Improving customer satisfaction. Internal Media and Communication. Editor in Chief of „Wersalka” Magazine (Sharepoint). T-Mobile Polska Facebook profile inquiries Call center personnel recruitment. Testing candidates skills.

Providing best customer experience by brand representation and pro-customer attitude while Educating customers during Troubleshooting at Help desk (first stage); Selling T-Mobile Polska products via phone

Preparing press kits and press releases Accomodating bands (The Stanglers, The Beatsteaks) Managing fan contests

Public Relations, Marketing,

Internet Media, Radio, TV. Video editing, CMS, Public Relations