Prabhjot Singh Sandhu

Results-oriented professional with experience in the US Health and Welfare and Defined Contribution domain. Skilled in providing comprehensive training to Canadian, USA, Puerto Rico, Philippines, and Indian learners for effectively handling calls from US participants. Proficient in auditing learner calls, conducting ACPT (Agent Call Performance Testing), and analyzing data for product improvement. Expertise in developing and delivering ILT sessions, ensuring learners' competency and proficiency.

I have experience working for an Australian Accounting Software company, where I have been responsible for handling customer queries related to troubleshooting software issues and addressing accounting-related concerns. My role involved promptly responding to customer inquiries and providing efficient resolutions to ensure their software functions properly. I have demonstrated my ability to quickly grasp new concepts and adapt to various accounting software systems, as I have successfully handled queries fo