Praveen Asokan
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Praveen Asokan
- Bis heute 14 Jahre und 1 Monat, seit Aug. 2011
Customer Service Assistant
Sainsbury's Supermarkets Ltd.
Handling the checkout section with 5 tills on the section on one of the busiest days of the store, resolving customer related queries and communicating information to the Manager, managing the store when the managers are not present, cross training with other sections within the store and working with different teams of people.
- 7 Monate, Aug. 2008 - Feb. 2009
Technical Support Executive
Sutherland Global Services
This was a first line support profile, where solutions to software and hardware issues with Dell computers are provided to customers over the phone and online. Some of the tasks were • To develop rapport with the customers and understand their problem without agitating them. • Identifying the cause of the issue using the training and the skills, as it is a remote troubleshooting service. • Locating the problem (Software/Hardware) on the computer and providing a solution.
System/Network Support/Administrator
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Ausbildung von Praveen Asokan
- 1 Jahr und 5 Monate, Sep. 2010 - Jan. 2012
Computer Science
King's College, London
Access Control and Policies,Advanced C++ Programming, Advanced Security Topics, Computer Forensics and Cyber-Crime.
- 3 Jahre und 9 Monate, Sep. 2004 - Mai 2008
Computer Science
Anna University, India
C, C++, Java, OOPS, VB, ASP.Net, MS Applications, Network Management, HTML, CSS, Applied Mathematics, Artificial Intelligence and IT ethics.
Sprachen
Englisch
Fließend
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