Priya Nandagopal

Elzach, Deutschland

Fähigkeiten und Kenntnisse

Customer service
Customer Support
Customer Relationship Management
Customer Experience Management
Customer satisfaction
Error analysis
Offer management
Customer Satisfaction Management
Networking
Quality Management
Team Management
Six Sigma Yellow Belt
CCNA
Leadership skills
Technical Knowledge
Organizational skills
Positive attitude

Werdegang

Berufserfahrung von Priya Nandagopal

  • 2 Jahre und 2 Monate, Juli 2021 - Aug. 2023

    QUALITY ANALYST | TECHNICAL SUPPORT ENGINEER | CUSTOMER SERVICE

    Enphase Energy

    Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. My main goal over the years has been to develop and practice strong leadership and management skills, with constant pursuit towards improvement and strive for excellence.

  • 2 Jahre und 2 Monate, Juli 2021 - Aug. 2023

    Quality Assurance Analyst

    Enphase Energy

    Maintain Quality standards of the customer support team of •India Audit and review 100 engineers weekly and provide feedback to ensure maximum customer support. •Optimize quality testing approach every quarter to ensure testing standards are as per current customer expectations. •Manage internal projects for the optimization of processes, external hiring, and internal training programs. •Ranked in top bucket of performers for 2 quarters of 2022-2023

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