Prenitha Thomas

• Troubleshooting/resolving critical issues. Extensive hands-on experience in deploying and maintaining MediaCentral/MediaCentral CloudUX. • Manage escalations by coordinating with stakeholders ensuring timely resolution of complex issues. • Engage proactively with customers, ensuring they are fully informed of new features, updates, and functionality enhancements. Provide expert guidance on product usage. Educate customers on best practices. • Develop accurate troubleshooting guides and KB articles.

• Provide Technical Support for AVID enterprise customers • Testing, Tracking, and managing support issues (Logging issues/feature requests in JIRA). • Partnered with Engineering, Product, and resellers to ensure consistent, high-quality support delivery. • Authored Knowledge Base articles to empower customer self-service, and internal documentation/troubleshooting workflows in Confluence.

Technical Support for developers integrating the Scoreloop SDK on different Platforms by clarifying their queries, looking into the issues they report, and providing feedback to them. Work with the product team on improving Scoreloop SDK based on feedback received from game developers. Collaboration with the different teams to write developer friendly content for the Scoreloop Developer website, also providing continuous feedback on improving customer experience.

Technical Support to developers integrating Scoreloop SDK. Testing, Tracking and managing support issues (Logging issues reported and coordinating with QA, Client and server team to resolve these issues). Documentation of the various Scoreloop SDKs - API reference, Integration guides including example sample code, FAQs, best practises etc

Definition, Guidance and tracking of work packages (H.263, H.264) being developed by 3rd party consultants. Developing optimized NML modules, C and assembly routines for various algorithms. Analysis and estimation for transcoding between different video standards on XPP cores.

Lead a team doing Porting and optimization of the H.264 decoder and MPEG4 Decoder on Toshiba’s S1G platform (Dual processor system – MeP and Tutti). Goal was to minimize wait-states and hence obtain perfect parallelization between MeP and Tutti.

Developed high-performance motion estimation algorithms and Designed and developed the overall encoder framework for the MPEG4 Encoder. Porting and optimization of the H263+ decoder and the Real Video 8 decoder on Toshiba’s T4G (RISC processor). Optimizations included code optimization, processor level optimizations, using instruction caches and data caches effectively using DMAs etc.

Design, development and testing of Macro Block and Block processing Modules of the MPEG2 encoder and decoder for HDTV application, Shape and Scalability module of MPEG4 Video ASP/CP Decoder. Implemented the Scene Change Detection Module and the Rate Control Modules for a MPEG4 Main Profile Video Encoder.

Integration & System testing of the different Codecs. Designed, Implemented and tested the partial motion estimation algorithm. Used the IMX module of DSC25 for motion estimation. Also designed, implemented and tested the communication between ARM and DSP.