Priya Aswath

As a UX Design Researcher and Usability Analyst, - Reduced patient wait time by 10% by improved Service Design of Patient Reception Centre in India’s biggest hospital - Conceptualized and designed AI Chat-bot for client’s employees for IT Support self service - Improved efficiency of doctors by mobile application concept for doctors in India’s biggest hospital to order lab requests without any typing - Possess knowledge of Agile methodologies and worked in Scrum

- Collaborated with Business users, internal stakeholder groups to ensure business needs and technology were aligned - Elicited Requirements from Business Stakeholders and translated to Software specifications - Created contract and requirement related documentation such as Statement of Work, Requirement specifications, Use Cases, Business workflows, User Manuals - Used techniques such as Document analysis, interviews, process modelling, workshops, prototypes among other elicitation techniques

As a developer, worked on product enhancements and IT Support. Technology: SQL, DB2, .NET, Unix shell scripts, COBOL. Domain - Insurance, Banking.