Priyanka Naik

• Lead governance and prioritization for marketplace enforcement and product-quality programs across Product, Policy, and Operations. Established program intake, prioritization criteria, and SLA-driven delivery. • Served as primary escalation lead for complex marketplace incidents; managed a 375+ Tier II seller portfolio and coordinated cross-functional remediation plans. • Reduced enforcement false positives by 86%, protecting ~INR 74M in GMS. Owned Director and CEO-level escalation resolutions and KPI das

· Executed targeted remediation that reduced audit spikes by 50% and prevented 400+ projected false positives by addressing template and classification gaps. · Reduced projected false positives in a key Product Quality – Wrong Item Delivered program from 708 to 280 by driving cross-functional fixes with Product and Customer Support.

• Understands process/function goals and set priorities for the team to ensure task completion on time and perfect quality • Prepare reports depicting guide completion, knowledge check trends, user behavior and content efficacy • Conducting Calibration Sessions, initiating Action Plans and providing constructive feedback to reduce variance • Coach, mentor and coordinate training and re-training efforts for direct reports on Quality tools. • Understand the impact of individual performance to meet / improve

• Conducting Internal Audits across departments as per the audit calendar and preparing the draft audit report • Perform high-level reviews on account to understand seller’s business model, supply chain and inventory management • Preparing and maintaining the ATR (action taken report) and following-up with the process owners for closure of ATR points • Conducting SOP training and Defect refresher sessions for new and existing employees periodically • Providing clarification/interpretations of guidelines t

• Provide inputs to Management on identifying and resolving strategic sellers’ enforcements/reinstatements. • Collaborate with internal teams to identify and mitigate category specific seller issues (counterfeit, infringements, review abuse, etc.) • Analyze the Seller’s business to understand trends, shifts, spikes/dips etc. • Excellent understanding of seller performance KPI’s on Amazon to drive the business success. • Ensuring products are listed accurately to avoid brand gating rules • Protecting the in-

• Planned and executed an international academic conference in Bali, coordinating 5+ keynote speakers, 25+ students, and 10+ faculty. • Developed the event website and managed SEO, paid/organic digital campaigns across LinkedIn, Twitter, Facebook, and blogs. • Used Google Analytics to analyze attendee behavior and optimize registration conversion.

As part of my final year project, worked as a student research intern under the assistance of my project guides. Performed dissection, anatomy, histopathology and microbiological tests on mouse animal model.

Performed QC Analysis of milk and milk products produced in different batch intervals for the day. The milk products varied from curds, ghee, butter, paneer, flavored milk, buttermilk and sweets. Managed reporting and documentation of the products review.

GPA: 9.30/10