Putri Wilmawardani

Define and develop company offering of service products and concepts, setting up all required infrastructure and processes to produce the service products, fulfill customer contracts and meet agreed service levels and KPIs, collect market intelligence, support Sales team for contract negotiations with customers, perform cost calculations for after-sales service, support procurement in contract negotiations with suppliers.

Made catalogue price list, created sales & revenue rolling forecast, prepared proposal offer including pricing strategy & cost review for maintenance service and material logistics term, supported Account Manager & Sales for tender submission and negotiation, made standard business procedure for sales department.

Managed end to end sales lifecycle (bidding, negotiation, engage with customer), led project in commercial aspect to meet customer needs, prepared billing for airframe and component maintenance including landing gear and propeller, managed customer relationship to maintain loyalty, coordinated with related function in monitoring project execution, managed customer complaints.

Performed sales evaluation of daily, weekly, and monthly achievement and support Customer Program Manager to ensure achievement of rolling forecast sales, control, and report budget costs.