Rachel Raju

Primary role: Training & Development - Focus on developing product, brand & soft skills training materials - Organised TTT - Onboard markets Training Managers - Establish Training Roadmap - Develop soft skills training contents - Responsible for effective trainings Secondary Role: - Community Management - Implement Rewards & Recognition Program - Retail Strategy - Stakeholders Management - Budget Management for the departmetn

Responsibility for overall Fulfillment Center Inventory integrity and Quality Assurance. Supervisory responsibilities for a team of 70 employees comprising of team leaders, analyser and hourly waged workers in accordance with organization's policies. Interviewing & training employees full accountability for setting & meeting operational goals strategic planning & forecasting; assigning & directing work; appraising performance; rewarding & disciplining employees; resolving problems & staffings.

Lecturer for 2 modules – English for Business Tourism and Intercultural Competence. Curated the content and delivered lectures to a group of 40 students. Prepared the final examination scopes and assessed the students submissions.

Lecturer for Master’s Program on International Marketing & Media Management Taught the following modules to a group of 30 undergraduates :- Intercultural Leadership Techniques International Marketing Classical Marketing and Media

Taught individuls as well as group of students from the age of 7 up to 55 years old English, tailoring the course to their needs in either focusing speaking, writing, grammer or expanding vocabulary.

Conducted Business English training at companies. Skills specific trainings to adults in group or individual classes are being organised on topics such as Being an effective communicator, International Marketeer, Cross culture at workplace, Presentation skills and Writing good Reports & Proposals. Earnesto GmbH ERGO BOConcept HSBC Bank

Analyse customer’s purchasing behaviour for consumer products and to gain feedbacks of their satisfaction level in consuming the product.

RANEPA Summer Campus Co-lead with the tutor in managing the 2 teams of 12 participants each from different countries and cultures. Took care of the participants welfare and lead in discussion on the various case-studies. Guided the group’s final project submission and presentation to the jury.

Developed joint Digital and Tradtional form of Marketing strategies and campaigns with partners such as Changi Airport, Google, Singapore Airline, Spotify.

Conceptualisation and execution of STB’s involvement as a host in ITB Asia 2015 & 2016 & exhibitor in ITB Berlin 2016 & 2017 organised by Messe Berlin. Curated and distributed corporate and industry content to trade and public. Co-lead in organising Tourism Industry Conference 2016 & 2017 and assisted in marketing of the Singapore Tourism Award 2016. Itinarary Specialist, worked with ROs in Europe, Oceania and USA in organising 300 over International Media & Trade Familiarization trips to Singapore

Co-lead in Place Management, promoting Bras Basah Bugis as a district for its arts and culture making it appealing to locals, tourists and business. Coordinated in the effort of improving the infrastructure of the precinct and organising events, activation sites for programing. Led active digital and traditional marketing for the Singapore Night Festival 2014 and 2015.

Implemented dynamic policies, programs and initatives to optimise staff morales and provided ongoing advisement and feedback to senior management. Directed a full range of HR leadership functions including Recruitment, staffing, benefits and employee relations.

• Developed Innovation Framework to promote an Innovative culture within the organisation. • Worked with CE & Senior Management in conceptualising the strategic direction of the company. • Organised and facilitated annual Corporate Planning Workshops • Conducted Workplan sessions for each departments and organised Annual Workplan Seminar for Organisation wide annually. • ISO 9001 Lead Auditor, conducted internal audits in 2012. • Implemented the Corporate Strategy Video and communication materials.

Business

Consumer, Marketing and Sales management