Rafael Naves Teodoro

Independent specialty café and brunch concept in Munich, offering handcrafted coffee, internationally inspired cuisine and a hospitality experience focused on quality, community and exceptional customer service. *Lead and supervise a team of 7, ensuring high service standards and smooth daily operations. *Serve between 170 and 300 orders per day, maintaining excellent customer experience in a fast-paced environment. *Improved inventory management processes, reducing product waste and optimizing stock

Italian specialty café in Munich focused on authentic espresso culture, premium coffee, traditional Italian hospitality and high-quality customer service. *Delivered coffee beverages tailored to individual customer preferences, contributing to repeat business and positive feedback. *Prepared high-quality espresso-based beverages while maintaining consistency and speed during busy service periods. *Delivered exceptional customer service, building strong relationships with regular customers. *Developed

Modern café and casual dining concept in Munich, combining specialty coffee, fresh food and high-quality customer service in a fast-paced hospitality environment. *Delivered exceptional customer service while preparing high-quality coffee beverages in a busy café environment. *Applied hospitality standards gained from five-star hotel experience to create personalised and memorable customer experiences. *Maintained a clean, organised workspace while ensuring compliance with food safety and hygiene reg

Five-star luxury hotel in Barcelona, delivering premium hospitality, fine dining and exceptional guest experiences to an international clientele. Became a trusted member of the Food & Beverage team, taking responsibility for inventory organisation and supporting the delivery of consistent five-star service standards. Adapted seamlessly to multiple Food & Beverage outlets, supporting restaurant, terrace, poolside and private event. *Recognised in weekly guest experience surveys for delivering outst

During my internship, I gained hands-on experience in various accounting and administrative tasks. I was responsible for recording assets and liabilities, conducting financial analyses, and managing document archiving. I also worked with the A3ERP and A3CON software to support company management processes. Additionally, I provided customer service assistance across different tasks, improving my ability to handle diverse situations. This internship helped me enhance my knowledge in the administrative field a

Exclusive fine dining restaurant in Barcelona, offering contemporary gastronomy, personalised service and an exceptional reservation-only dining experience for an international clientele. *Applied extensive knowledge of the restaurant's culinary offerings to confidently present each dish, explaining its ingredients, preparation techniques, accompanying sauces and recommended way of enjoying the experience, enhancing guests' appreciation of the chef's creations. *Delivered refined table service in a

Luxury five-star hotel operated by Marriott International, recognised for delivering world-class hospitality, premium dining experiences and personalised guest service. *Successfully completed Marriott International's luxury hospitality training programme, developing a strong foundation in five-star service standards, guest experience, and Food & Beverage operations. *Delivered personalised service across multiple Food & Beverage outlets, including poolside dining, premium bars, private events, and c

I completed professional training in Digital Marketing and Social Media, expanding my understanding of digital communication, brand visibility and customer engagement. The program covered topics such as SEO, social media management, content strategy and entrepreneurship, providing practical insigh

I completed professional Barista and Barismo training, building a strong foundation in specialty coffee, beverage preparation and quality standards. The program covered espresso preparation, extraction techniques, milk texturing, latte art, coffee tasting (cupping) and alternative brewing methods,

I completed a Higher Degree in Administration and Finance, strengthening my knowledge of business operations, financial management and organizational processes. This qualification complements my hospitality career by providing a solid foundation in budgeting, cost control, accounting, human resour

I completed professional Bartending and Mixology training, developing practical skills in cocktail preparation, beverage service and bar operations. The program covered classic cocktails, spirits, service techniques, responsible alcohol service, inventory awareness and guest interaction, while emp