Rajdeep Ghosh

Solutions-driven Business Analyst with 13+ years of IT experience leading cross-functional teams in design, development, documentation and delivery of business process improvements and innovations.  Functional expertise in technology platforms like Oracle DB 11i, Oracle PL/SQL, Oracle EBS 11.5, Requirement Analysis, Service Management and Release Management.  Able to translate business process requirements into functional specifications as the base for application development.

Responsible for leading a team of around 20 for customer management platform applications and service management. This was one of the biggest and most important platforms of BT that allowed all project and service managers to record customer-related data and services and eventually generates reports required for providing services to the customers. Tracking defects, issues and managing risks as well as reporting to senior management and Incident management

Responsible for development of an insurance product for undertaking a policy, lodging claims, and renewal of expiring policies and endorsement of existing policies for modifying the risk coverage. - Requirement gathering and analysis - Designing of functionality assigned - Development of front end using JSP for new policy creation, lodging claims and renewal of policies.

Computer programming, electronic communications