Dipl.-Ing. Raquel Rendon Zavala

Ensure the development of learning & development strategies and tools for our employees based on customer requirements, business needs and company strategy in order to have the right competencies and knowledge in the organization.

Develop and implement a Lean Production System (GPS) focused on creating customer value based on Best Practices from the automotive industry (Toyota Production System) Provide internal training, coaching & facilitation development programs to enable our employees & leaders to improve their work and processed by themselves without the need of external consultants. Engage, enable, enhance & empower our employees in order to have everybody onboard, promote Teamwork and enable knowledge sharing.

Responsible for: the creation of a global strategy for Continuous Improvement within the global CIP/LEAN team. the design of the ALPLA-goes-LEAN program. the creation of a LEAN Certification Program to qualify experts in the company for the roll-out of the LEAN Transformation Strategy. the pilot project for operational implementation in one of the European plants.

Responsible for: The implementation of the functional strategy for an Integrated Management System (Quality, Food Safety, Occupational Safety, Environmental Protection and Social Responsibility), Quality Assurance (Product and Process Control) and Continuous Improvement (Kaizen, Lean Manufacturing and Six Sigma) at 25 plants and the regional headquarters in Mexico & Central America. Leading a Team of 8 direct reports as well as another 50 functional (matrix) reports.

Responsible for: Advising the Management Team in the preparation of the regional strategy for Mexico & Central America. The creation of the regional strategy (2009-2014) as part of the Regional Management Team. The training of the Management Team in appropriate strategy methods (e.g., SWOT, Porter, PEST, among others). Train the Regional Management Team in strategic planning tools and methods.

I was the responsible for Sales, Consulting and Training Operations. Worked as project manager with customers like: MaxiGas Natural (Gaz de France), Televes International (retail), Marmoles Sordo Noriega (manufacturing), Protsur (manufacturing), Mexican National Water Commission (CONAGUA-Government). Worked as trainer/coach handling top management & operational groups, small and large (up to 120 people) with customers such as: American Express, Banamex, Schneider Electric and Unilever among others.

Creating the strategic plan for the warehousing and transport services. Designing a robust Quality Management System (QMS) to comply with all customer requirements and the ISO9000 applicable standards. Dimalsa Logistics (later sold to Exel, later sold to DHL) is a third party logistics company serving customers like: Black & Decker, Wella, Hershey, Gerber, Parmalat, Gillette, Kellogg, Philips, Danone, Roche-Syntex, among others).

The internal Quality Award, where the main objective was to recognize outstanding performance of employees, teams and working units of the company. The Best Practice Sharing Program through internal TV program XHCCM. Diagnosis and evaluation of all distributors and concessionaires to develop improvement projects aligned to Ideal Vision and Operation. Diagnosis and evaluation of all manufacturing facilities to develop improvement projects aligned to Ideal Vision and Operation.

The execution and management of several Projects to consolidate the Quality Culture and System of the company such as: Kanban, Just in Time, 5S, process mapping, etc. The company’s participation in the State and National Quality Awards, together with the Operations Director

English Teacher as a second language