Remus Emanuel Santa

• Preparation and reporting KPIs to the client • Maintaining quantitative KPIs within positive range • Monitoring various telephone lines • Monitoring employee capacities • First point of contact between client and own company • Monitoring various communication channels • Management and planning of the processing of increased workload • Reporting errors to client • Solving technical issues • other administrative tasks like answering calls and processing of sick notes

• Call and e-mail correspondence in English with customers from Poland, United States, United Kingdom, France, Romania, Denmark, Netherlands, etc. • Accounting - performing invoice corrections and credit memos, validation of the VAT ID, processing payment advice • Processing of notices of termination • Processing of business registrations from abroad • Consultation on packages and prices

• Customer service and consulting • Digitising the personnel file

• Nursing, counseling, and caring for patients • Administrative activities