Reza Parsa

Technical support for day-to-day operations within the data center environment. Troubleshoot and resolve infrastructure of all High Severity incidents. Review work orders to ensure requests are handled accordingly to directions and Interacting with contractors & 3rd parties. Asset Management. Following ITSM protocols in the production Environment using the ticketing system (ServiceNow). Service Management expert ( Incident Management, Change Management, Problem Management, IT configuration Management).

Carry out operational planning of all IT activities. Skillful in designing and configuring IT infrastructure and hardware components, supporting applications in diverse technologies, Skilled in workflow management, defect issue tracking. Maintained physical and virtual server hardware and operating systems to ensure the reliability of server applications. Office 365 support, Maintenance, and administration, Data protection & Archival Responsible for all technical aspects and implementation .

Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests.