Ricard Martínez Cuders

• Consumer inquiries (English-French) via e-mail & phone • Educate consumers by responding to anti-counterfeit inquiries via phone & e-mail. • Daily interaction with internal and external clients following-up and update customer status and information. • Process sales, returns, cancellations, repeat orders, and follow all order management procedures, policies and timelines.

Provide professional, prompt and friendly client support by listening to clients; Identify and troubleshoot the issues accordingly using available resources; Logging and follow up of Customer Information; Responding to enquiries and handling client escalations by telephone and email.

Build cross-cultural relationships, develop my international network; understand new cultural perspectives and business development.

Searching for partners and new business opportunities, marketing and public relations, management of social networks, customer service and account management, translation.

Providing information, supporting students’ orientations as well as providing international researchers with administrative and visa information. Management of international students’ dossier in order to ensure their permit of residence. .

Control and execution of supply costs, track orders and invoices, international customer service, new markets research and business travels, management and tracking of samples.

Next to my studies I worked intermittently for different Banks in order to get experience in this sector and pay my studies.

Market Research Company and administrative tasks for the YOUNG CARD program (called "Carnet Jove").

See attached documents.

Business

See attached documents.