Richard Matos

The IT Service Delivery is responsible for the delivery of assigned tasks and management of activities for larger projects within Infrastructure Operations The IT Business Partner oversees a number of key functions within the IT department that enable the delivery of high-quality service to business and to ensure Service Support and Service Delivery processes are in place to meet business needs. Responsible for establishing and manage expectations within the business and drive the IT te

Service Deliver Manager in Roche Pharmaceuticals is responsible to manage and act as the internal Technology Services focal point for all matters relating to the scope of services assigned and have a full understanding of all components of that service. Responsible to offer a pro-active consultancy to business by providing technical expertise into complex solution design, optimization, change requests and problem resolution to build reliable solutions and components

The Account Delivery Manager is a position of first contact with the client, responsible for ensuring the high value of the contracted services, ensuring that performance targets and commitments are fulfilled. I was responsible to provide the necessary customer support, and keep a healthy relationship management, commercial and technical. With focus on innovation supporting to the client needs and to delivery of value.

Responsible for managing the security environment • Ensure the successful execution of backup processes; • Use of Software Legato Networker Administrator UNIX-based servers and Windows client; • Monitoring the system for potential Windows and UNIX server failures; • Service installations and debugging applications from servers to Latin America (Legato, NetBackup etc ...); • Maintenance, installation and configuration of software and drivers on Unix / Linux

MSc IT Security Management

-MBA in Strategic Management of Economics and Business