Rick van der Werf

As Customer Success Manager at NEXT, I help customers achieve their goals and ambitions. I'm responsible for customer retention, churn mitigation, strategic account planning, and increasing MRR (revenue growth). Main responsibilities: - Work with leaders to implement NEXT across their organization - Scale-up global customers (strategic account planning) - Ensure customer retention and mitigating churn - Increase MRR (revenue growth) - Customer onboarding

Responsible for the rollout of VolkerWessels’s collaborative innovation program. The primary focus lies on implementing our digital innovation management platform throughout VolkerWessels and all subsidiaries. By tapping into the collective knowledge of our employees through crowdsourcing, encouraging collaboration between subsidiaries and fostering an innovation culture, we facilitate innovation throughout our entire innovation process.

Worked as Master Thesis Student at Airbus Corporate Innovation on the following topics: - Innovation Process Improvement - Front-End Innovation Process Improvement - User/Employee Involvement in Innovation Processes - Idea Management Platforms - Idea Selection Mechanisms

- Idea Management - Innovation Platform Support - Innovation Process Optimization - Ideation and Design Thinking - Launch and Monitoring of Idea Competitions - Internal Communications - Event Management - Campaign Workshops - Supplier contact

- Sales Representative - Procurement - Administrative and Financial Tasks - Marketing and Advertising - Customer relation maintenance - Organizing Events

Innovation Management, Strategic Management (especiallý: M&As, Strategic Alliances), Strategic Marketing, Market Development

Project Management, Cultural Marketing, Entrepreneurship, Supply Chain Management

International Business Management, International Marketing, Financial Accounting, International Economics, Supply Chain Management