Rishabh Agrawal

• Analyse existing business processes and develop future-state workflows and requirements to be fulfilled by existing and proposed software • Manage the scope and objectives of projects and establish communication channels between the business and IT • Develop and maintain business requirements documentation and manage the backlog • Participate in solution, configuration, testing, and deployment

• Handing the Major Outages and work with the application stakeholders to bring up the client as quickly as possible. • Updating the Higher Management and Client with the progress on the significant outage. • Driving the Major Incident Bridges to shorten the time of service interruption. • Coordinate with the technical teams to produce the RCA’s of the Major Incidents. • Rotational night and weekend on-call support for a 7x24x356 production environment.

Handled high priority incidents with exceptional poise and composure, making quick decisions to reduce overall impact. Assessed incident priority based upon impact to business and escalated issues as necessary. Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies. Rotational night and weekend on-call support for a 7x24x356 production environment.

I was responsible for identifying and developing strategic business relationships with group purchasing organizations (GPO's) and other potential customers, working closely with the Chief Marketing Officer.

My job was to establish contact and developing relationships with prospects; recommending solutions. Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.

Electronics & Communication