Ritika Richa

EMEA wide coordination of Key Account Development* Project implementation and management with Key Accounts* Internal and external stakeholder management* Process design, coordination and implementation* Material and information souring for the EMEA Key Accounts* Quarterly and monthly report generation* Project pipeline and sales performance analysis* Continuous bids and negotiation to expand the business of the EMEA Key Accounts business*

Show value in the pilot project to increase engagement and retention with the long-tail Customers * Increase the wallet share of the Customers * Set up the scalable playbook of engagement for the Small-Medium Scale Business * Expectation and Need Analysis * Quarterly Business review *Conduct scalable engagement programs within the industry *Train the incoming team members *Collaborate with the cross functional partners to justify clients’ spend * Set up handover metrices

Responsible for sustaining and growing business relation with Large Hotel Groups and Multi-City Restaurant Chains * Define the engagement roadmaps * Design strategies for influx during lean hours* Campaign and communications design for the client on platform * Onboard large clients to purchase new services to position them as a magnet within the medium scale business * Train and mentor the new team member.

Acquire and retain new business the engagement roadmaps * Responsible to win back clients in the high customer footfall zones * Campaign and communications design for the client on platform * Create and expand new market for the business

Acquire and retain new business relations within the territory * Define the engagement roadmaps * Campaign and communications design for the client on platform *