Rob Adkisson

• Drive change management activities with NetApp's largest channel partners and sales teams in North America and APAC • Manage partner deployment, training, and support activities for new quoting and ordering tool • Drive usage and support cases to resolution for selected partners • Define and execute global partner adoption plan for newly implemented quoting and ordering tool

• Managed Long-Range Planning process for the Collaboration Team • Coordinated multiple Operations functions for implementation of New Business Models in both support systems and business processes • Drove strategic operational requirements in offer and product enhancements

• Integrated services of acquired companies into the Cisco Services Portfolio, with requirements from the acquired companies, their customers, and the channel partners • Lead New Product Introduction process for acquired companies, gaining cross-functional executive approvals • Championed process, policy, and systems changes to meet requirements of integrated services products

• Analyzed global and local markets and determined pricing for SMB segment services • Incorporated channel partners’ feedback about selling motions into SMB services products • Authored channel messaging and ordering guides for large-scale SMB services launches • Optimized services creation in conjunction with business unit forecasting and services operations to reduce cycle times and ensure services availability at time of first product orderability

• Lead sales force and partner adoption in strategic transitions for channel service programs accounting for $2.75 billion in annual revenue • Monitored, managed, and completed partner performance and metric reviews for 140 US partners • Developed and implemented consolidated US channel partner management mechanism for metrics related to service program participation and reporting • Drove program changes through data-based definition process for improved customer satisfaction and reduced program manag

• Documented, analyzed, and optimized channel service sales processes for new global service programs exceeding $300 million/year in revenue • Developed requirements and drove implementation of enhancements to 5 core business systems based on new technical support service programs • Conducted requirements sessions with strategic channel partners in EMEA, Japan, and US for global service sales process enablement through B2B

• Managed proprietary and standards-based (XML) B2B integration projects with transaction volumes exceeding $1 billion per year • Consulted with Cisco’s largest international direct, channel, and service provider partners in implementation of broad-based web and XML E-commerce solutions • Lead, coached, and trained new Internet Commerce team members in Amsterdam, while managing EMEA- based integration projects (April-September 2000)

International Buyer, Siemens Procurement and Logistics Services • Procured networking products and managed logistics and customs clearance for subsidiaries in 10 countries ($2.5 million/month turnover) • Organized and directed timeline-recovery efforts for $170 million project, saved $20 million in fines

MIS, International Business, Operations Management