Robert Green

Angestellt, Service Delivery Manager, Cisco Germany
Munich, Deutschland

Fähigkeiten und Kenntnisse

Project Management
IT Service Management
IT Operations
Cultural Awareness
Führung
Projektmanagement
IT-vereinfachung
Standardisierung von Prozessen
Cloud Services
Cloud Solutions
Cisco Systems
Change Management
Service Management
Collaboration
Video Conferencing
telepresence
VoIP-Lösungen
Account Management

Werdegang

Berufserfahrung von Robert Green

  • Bis heute 10 Jahre und 1 Monat, seit Juli 2015

    Service Delivery Manager

    Cisco Germany
  • 7 Jahre, Sep. 2007 - Aug. 2014

    IT Senior Manager Europe

    NewellRubbermaid

    Working from home in the Munich area. Responsible for desktop support activities for +/-3000 EMEA based users. I lead a team of 4 Regional Managers as well as 3 Distributed Systems Analysts based in Germany a total of 17 currently down from 31. Users are mainly located in 15 countries with office locations in 13 countries.

  • 3 Jahre und 1 Monat, Sep. 2004 - Sep. 2007

    Regional Distributed Systems Manager Central and Eastern Europe

    NewellRubbermaid

    Working from the Irwin Tools GmbH Design Centre and Headquarters in the Munich area. Responsible for desktop support activities for +/-1300 EMEA based users. I led a team of 10 Distributed Systems Analysts based in Germany, Poland, Russia, Denmark and Italy supporting users located mainly in 8 countries. I was responsible for incident resolution and escalation of calls for all of Central and Eastern Europe

  • 2 Jahre und 9 Monate, Jan. 2002 - Sep. 2004

    IT Manager EMEA

    NewellRubbermaid

    Management of the Rubbermaid Home Products group in EMEA. Reporting the CFO for Rubbermaid Home Products based in Paris. Led a team of Business Analysts and desktop support people based at the Rubbermaid Home Products, Little Tykes, Graco and Rubbermaid Commercial Products.

  • 2 Jahre und 1 Monat, Jan. 2000 - Jan. 2002

    IT Project Manager Newell Rubbermaid Group Inc

    NewellRubbermaid

    IT Project Management and project support for the Newell Rubbermaid group based in EMEA. Reporting to the Europe IT Manager based in Brussels. Upgrade from Windows NT 4.0 to Windows 2000 Active Directory. Implementation of Citrix Metaframe into the Curver business sites in Europe. Supported the implementation of Movex into the Curver business in Europe, this included support of the Intentia (Movex consultants) in Luxmebourg, Poland and the UK.

  • 3 Jahre und 2 Monate, Jan. 1997 - Feb. 2000

    IT Support Rubbermaid (Curver consumer Products)

    Curver Consumer Products (Graco, Rubbermaid Commercial Products, Little Tykes)

    Provided desktop and end user support for 150 users based in Corby UK. Reporting the Finance Controller based locally. Provided remote and occasional onsite support for Graco (20 users) and Little Tykes (15) based in Basildon Essex and Marlow Bucks. Finalised a project to upgrade the Sage Tetra MRP package used by Little Tykes in conjunction with an Irish consultant called System Dynamics.

Ausbildung von Robert Green

  • 2 Jahre und 1 Monat, Sep. 1993 - Sep. 1995

    Engineering

    Tresham Institute

    Electrical and Mechanical Engineering

Sprachen

  • Englisch

    Muttersprache

  • Deutsch

    Gut

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