Robert Pearce

• Designs, manages and supports 10 production instances. • Designed Atlassian stack infrastructure in DMZ. • Designed templates for Google Cloud Platform for use across Activision Blizzard King. • Coordinated GDPR response with Atlassian. • Implemented DevOps pipeline for project design and deployment. • Utilizes automation to manage tickets, route communications, and create internal reporting. • Provides scripting support in Python and Groovy.

• Sole provider of in-house technical management, information security, and technical support to a team of 200+ employees. • Developed budget for IT department and reported allocations. • Utilized AWS core services to create VMs and networks to run company websites. • Created Surfline’s first service desk ticket system and knowledge base. • Negotiated license agreement with Microsoft to move entire company mail system to Office365, resulting in a net savings.

• Reviewed systems to ensure security compliance and detect security breaches. • Combined technical and creative knowledge to ensure that planned upgrades had minimal impact on creative team deadlines. • Responsible for all Apple products in the European region. • Built marketplace using JAMF for users to select applications and install on demand.

• Maintained system compliance and supported a range of users from novice/switcher to advanced/expert at all levels of the organization and across all domestic and international business locations. • Tracked inventory of systems and equipment in local and international offices. • Supported Windows terminal and Mac OSX server infrastructure throughout the enterprise.

• Provided technical support to field engineers, technicians, and product teams. • Traveled to service provider sites nationwide to address concerns and assist service providers to achieve Apple-driven goals. • Conducted training of Apple employees and Apple service providers on Apple policy and approved repair techniques. • Conducted quality testing, maintained administrative access to add and create certifications and exams for testing, and served as lead validation tester as needed.