Robert Pustai

Angestellt, Unified Communications Engineer Tier 2, Kapsch BusinessCom AG
Vienna, Österreich

Fähigkeiten und Kenntnisse

GSM
Local area network
UMTS
Multitasking
Remote Support
Customer Experience
Cisco Networking
Teamwork
Mobile Devices
Mobility Solutions
Voice over IP
Callmanager
Call-Center
Unified Communications

Werdegang

Berufserfahrung von Robert Pustai

  • Bis heute 8 Jahre und 9 Monate, seit Nov. 2016

    Unified Communications Engineer Tier 2

    Kapsch BusinessCom AG

    Unified Communications Engineer providing support and troubleshooting incidents related to Cisco UCM and UCCX Contact Center Solutions restoring our customers services per SLAs agreement.

  • 1 Jahr und 2 Monate, Sep. 2015 - Okt. 2016

    IP Telephony Specialist Support Tier 2

    AT&T Brno, Czech Republic

    Advanced Tier 2 support for incidents related to Cisco Managed IP telephony environment, including the technical and leadership skills required to recover from complex IPT problems in real time and restoring the service per SLAs. Responsible for the day to day operations is incident resolution and advanced technical support related to Cisco telephony and voice infrastructure

  • 1 Jahr und 4 Monate, Mai 2014 - Aug. 2015

    Network Control Specialist

    AT&T Brno, Czech Republic

    Network specialist focused on providing remote technical support, troubleshooting, EIM (equipment in maintenance) and repair for specific Nokia, Ericsson, Nortel, Siemens, Lucent technologies (GSM, UMTS, LTE).

  • 5 Jahre und 7 Monate, Okt. 2008 - Apr. 2014

    ADSL | VDSL - 3G Technical Helpdesk

    Telekom Romania

    My responsibility as a technical support was to offer assistance to Telekom clients for issues regarding internet connectivity. Daily basis activities were modem configurations for ADSL/ VDSL/ FTTH networks, support for webhosting services, CDMA troubleshooting and modem installation, webmail clients configuration such as Outlook, Mozilla Thunderbird and basic IPTV settings such as checking the connections between IPTV Set-Top Box and modem and as well setting additional ports for IPTV connection.

Ausbildung von Robert Pustai

  • 2 Jahre und 10 Monate, Okt. 2010 - Juli 2013

    Finance

    Spiru Haret University Bucharest

    Economic Sciences with focus on Finance and Banking.

Sprachen

  • Englisch

    Fließend

  • Rumänisch

    Muttersprache

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