Roberto Basso

- Manage and support all systems and network infrastructures in central office and distribution centers - IT quality management and service level agreement monitoring - Local cost planning and controlling (expense & fixed asset) - Deliver local initiatives and support the rollout of global projects - Directly management of local IT workforce (directs and indirects) - Vendors and partners management

- Trade Investment systems management - Digital strategy - institutional and e-commerce - Cyber security and data privacy regional facilitator - Global systems local management

- Go-to-market portfolio management, including consumer services, spare parts, D2C, B2B, digital, marketing and trade marketing. - Application maintenance and support (AMS) management for CRM and e-commerce solutions. - Vendor sourcing, selection, hiring and management. - Direct team recruitment, development and management.

- Marketing and Sales demand and program management. - Vendor selection, hiring and management. - Creation and support of business cases and feasibility analysis.

- Special Projects Manager - Systems lifecycle management

- Gestão de projetos envolvendo tecnologias web, mobilidade e BI em parceria com as áreas de Marketing e Vendas, e eventuais projetos no exterior. Metodologia baseada no PMBOK. - Suporte avançado.

- Gestão de backlog e pequenos projetos envolvendo tecnologias web e Lotus Notes. - Documentação de sistemas. - Modelagem de dados, descrição de sistemas, processos, fluxos de dados.

- Desenvolvimento utilizando ASP, ASP,.net, C#, SQL, Oracle. - Documentação de sistemas. - Suporte aos clientes. - Suporte à implantação de sistemas web.