Rodrigo Juliano Claudino

Support to Volkswagen Autoeuropa Shop Floor Applications: - Fertigungs Informations- und Steuerungssystem FIS (MES - Manufacturing Execution System) - PRESSII - Volkswagen standard system application used for Press Planning - Gefasoft Legato SCADA (Supervisory Control and Data Acquisition) - Synatec software solutions (operator guidance, plant monitoring, data collection & analysis) - DSA Daten- und Systemtechnik GmbH UCS (Universal Check System)

SAP implementation AS-IS, TO-BE study and documentation, GAP Analysis of business process involved with respect to SAP standard. Managed master data conversion and transactional data creation for implementation cycles Provided and analyzed question answers database to Client for Blue Print preparation for GAP Analysis. In the Final Preparation involved in Unit Testing, Integration Testing and Final UAT using real time data in Pre-Production.

Coordination of Support Team to Commercial Systems: - Support for Sales Force Team (Palm platform with 5000 users); - SAP Support Team Leadership (module SD) , PW.CE and Vistex; Activities in Support of Operation and Maintenance of Global Systems: - Preparation of management reports, reporting for the IT Executive Management; - Interface with suppliers (SAP, IBM and MC1) and risk charts management; - Global SAP Support (BRF Offices in: Austria, Holland, Russia and the Middle East);

Coordination of Global 24x7 Support Team (FIS - Volkswagen MES System): - 20 direct analysts performing support for production control system from Volkswagen Group; - Executed projects in more than 15 factories located in China, India, Europe, South Africa, Brazil and Argentina; Installation and maintenance of BI environment: - Platform SAP Business Objects and database DB2 - Creation of universes and extraction of data cube; - User training (training for a local support team in Shanghai);

- Installation & configuration of a company’s computer hardware operating systems and applications. - Maintenance and monitoring of computer networks and systems. - Logging the queries of customers and employees. - Analysis of call logs in order to discover any underlying issues or trends. - Diagnosing and solving hardware or software faults. - Testing and evaluating new technology. - WMS First Level Support