Rodrigo Frumento

• Cut passenger scheduling from 1m30s per passenger to 40s per full batch — built bulk Excel upload enabling mass scheduling for corporate fleets and continuous transport contracts. • Redesigned support intake workflow — reduced noise from 30 calls to 10 actionable requests, improving ops team focus by ~67%. • Led discovery and BPMN process mapping (Camunda) for the operations portal — achieved 100% vehicle and driver registration across all group companies. • Owns full product cycle for Client and Opera

• Joined as business partner and COO — built internal tooling applying product thinking to operational challenges — reduced event closing time from 5 to 3 days, a 40% operational gain across the entire event cycle. • Developed 2 pricing calculators for the sales team — cut proposal preparation time by 40% by automating tax calculations and inputs previously done manually. • Applied the same product thinking I use professionally: identified operational pain, scoped the solution, built, and measured adoptio

• Expanded hotel PMS integrations from 6 to 10+ systems — drove ~40% revenue growth through broader hotel network coverage and faster client onboarding. • Automated a fully manual PMS onboarding pipeline via AWS — eliminated hours of manual work and scaled hotel network from limited to full capacity. • Integrated payments, WhatsApp communications, and internal tools — streamlined end-to-end workflows, improving operational efficiency and client satisfaction. • Led Scrum/Kanban delivery with weekly stakeh

• Scaled single-client aviation MVP into multi-tenant white-label platform — attracted 4 enterprise clients by enabling full multi-tenancy. • Delivered maintenance, ticketing, and payment gateway modules (cards, invoices, bank transfers) — increased platform stickiness and commercial value. • Reduced tariff calculator load time by 30% despite 2x increase in parameter complexity — optimized core pricing engine for scale. • Led full delivery cycle via Jira/Confluence Scrum: discovery, development, QA, and

Built ETL routines for automated data extraction from SQL Server into SAP — replaced manual exports used for sales reporting and operational analytics.

Participated as Product Owner in a CPO-level leadership mentorship — focused on product strategy, org design, and executive stakeholder managemen