Rogee Biondi

- Building up a Customer Success Organization in EMEA and DACH to foster SaaS Revenue growth with existing customers. - Managed hyper growth recruiting and onboarding around 30 new Customer Success / Customer Value Managers. - Setting up Customer Success Strategy and establishing a unified customer journey with clear deliverables along the customer life cycle to allow strong scaling. - Exceeding Key KPIs around Gross-& Net Retention over 4 consecutive years.

As Director SaaS Customer Success Europe North I lead a team of First Line Managers who were, together with their teams, in charge of a specific product portfolio being HCM, ERPM and Customer Experience. The Customer Success Managers (CSMs) covered enterprise customers to ensure that Oracle Cloud solutions were aligned with our customers’ business goals and Key Performance Indicators during the entire lifecycle.

As a Director of Customer Success Strategic Accounts I ramped up a complete new program around Key Accounts, hiring the best suited people across EMEA and lead the team of so called Customer Success Executives (CSEs), who were responsible for maximizing customer retention in our largest account segment. The CSE were responsible for orchestrating across all product pillars in the cloud, leading teams with a consistent and collaborative approach to ensure customer retention and value realization.

Erasmus - 2 Semester