Roger Gimenez Compta

• Supplying the solution to costumers by using a testing method in BI reports. • Providing the best Business Intelligence approach and managing its implementation. • Applying sound solutions to potential problems when integrating data in Sellbytel's data warehouse. • Telephone or E-mail support services to customers by giving guidelines to problem-solving.

Supporting the operation of the quality model and the defined quality assurance processes based on COPC, ISO 9001:2008 and Sig Sigma techniques throughout the company’s projects such as: Apple Care, Apple store, Google Android, Epson, HP and Yahoo.

Managing refunds for our customers using Desigual systems (CRM, SAP warehouse system, Payment system). Being the link between our project at Sellbytel and the Business to Customer Unit at Desigual Headquarters. • Trainings 1st level Agents to improve their daily work and efficiency through a better understanding of our systems. • Using Access and Excel Microsoft to manage refunds and to introduce data into the SAP warehouse system.

Managing data from Desigual systems (CRM, SAP warehouse system, Payment system) in order to inform our customers and agents about the orders of our customers. • Managing teams to attend Desigual Customers service. • Training for new employees in order for them to learn using our main tools.

Consulting on information technology and auditing adjustments to ensure compliance with Spanish data protection laws for organizations such as: Catalana Occidente de Seguros, Tyco Electronics España SA, Boehringer Ingelheim España SA, Grohe España SA, Telefónica SA, Caixabank SA, the Andalucía Regional Council (Junta de Andalucía)

Helpdesk for users of the firm’s proprietary auditing software. Diagnosing and resolving technical hardware and software issues. Conducting research in IT, using available information resources in order to resolve users’ questions. Monitoring and servicing IT infrastructure (LAN, WAN, servers and applications).