Roman Chytčák

Responsible for the complete lifecycle of technical support and solution delivery for German-speaking customers (DACH region) in the ticketing systems sector. I drive the entire process – from incident management, through in-depth analysis and collaboration with development, all the way to deployment into production. Key areas of expertise: L2/L3 Troubleshooting & RCA: In-depth root cause analysis at the SW/HW interface, backend debugging (Oracle/Postgres), and close collaboration with development tea

Maintaining USA/CA customer systems. Processing Incidents according SLA in Salesforce, JIRA Trouble shooting,Root cause analysis Meetings with USA/CA customers

Service Desk / Incident Managemet USA market team Processing Trouble shooting,analysis of HW / SW Problem cases followed by solution in English and German Servers and Network monitoring via Centreon monitoring tool Maintenance of OS Windows / Linux Systems, resolving technical failures through remote administration protocols Backend Systems Windows/Linux - PSI Process System Interface Environment Frontend devices TVMs, SMARDs, GATEs, Fareboxes, Validators Working with Oracle Databases NWCD/AUT

Network technologies: xDSL, AETH, GPON configuration on MikroTik and other routers. Television: IPTV and DVBS support. Voice: VoIP and analog telephony. IT services: Webhosting, domains, and email management. Remote support: TeamViewer, LogMeIn, RDP.

Selling of audio/video and lightning technologies and electronic components. Designing installations of sound and lighting and audio devices for restaurants, bars and other objects.