Rosemarie Exile

Support Productivity, Infrastructure, Security and Continuity products.

-Technical support for Microsoft 365 Consumer users. Troubleshoot Office applications. Account recovery, security and management. Assist in Microsoft billing concerns. -Windows 10 technical support. Troubleshoot Windows 10 operating system any issues with downloads, installs, updates, activations, applications and billings. We execute Windows setup, update issues, troubleshoot application installed, troubleshoot drivers, internet connections, connections to other devices like phone, printer, scanner,etc. W

IS Bootcamp (Active Directory Architecture) March 15, 2019 – March 31, 2019 Application Development bootcamp (T-SQL, Basic.Net, C#, HTML, CSS, Bootstrap, Javascript, ASP.NET MVC) February 8, 2019 – March 15, 2019

• Student support for Pearson books. Seasonal account for student enrollment. • Handled chat and phone support to assist students for their purchased Pearson products.

Investigate and fixed billing reads using SAP for utilities.

Performed verification and creation of contract for Manage Hosting, Colocation and Cloud services using Salesforce. Subject Matter Expert in Pre-Sales contract creation.

Analyze and resolve billing exception issues on SAP for utilities