Roshan kumar Upadhaya

• Managing group reservation and ensure accurate record keeping for revenue report. • Monitoring the future availabilities and managing the room. • Maintaining room inventories for the Qatar Airways. • Invoice creation for Discover Qatar & other travel agents. • Handing guest complains and providing the solutions for it. • Monitoring the High Bills and providing the reports. • Keeping eye on Check In & Check Out and monitoring cash flow. • Taking part in executive meetings for promotions of sales.

• Making reservation by phone and in person. • Responsible for guest checking and check-out process. • Preparing bills and taking payment through cash or credit. • Manage advance booking and cancellation of booking. • Dealing guest queries about Hotel service and facilities. • Answering telephone calls (internal & external). • Maintaining safety of guest and security of Hotel. • Dealing and solving complain of guest. • Looking to the sales of banquets. • Promoting in house sells.

• Welcome visitors/guests in a friendly and professional way. • Telephone operations – attend calls, make calls, transfer calls. • Making check-in /out and taking payments • Provide Wi-Fi password to the guests. • Update and maintain visitor data. • Replying to emails.