Roxana Ivan

Lead, motivate and provide strategic direction to the QA team ‑ delivering best in class quality assurance services for traveling related application software. Key Achievements: - Built a new QA team ‑ transitioned the quality assurance process from - Develepoment to the newly created team - Designed test strategies, specifications and test plans through user stories - Implemented bug tracking tools to report bugs like JIRA and HP Application Lifecycle Management Software

Support for Programme management Service for Enterprise Projects ‑ insourcing from external company to internal new team. Key Achievements: - Managed Programme Portfolio planning for Enterprise projects maintaining commitment to quality and cost efficiency - Ensured Standards compliance in the programms managed - Built and generated proper Programme reporting - Successfully managed the Change process by Collating change requests, updating status, ensuring follow‑up, and reporting RAID management

Promoted to drive the Service transition as part of a big Transformation project inside Vodafone Romania ‑ move to a newly developed CRM Application. Key Achievements - Created, in conjunction with the Project management team, a detailed plan for the CRM Transformation Project - Ensured End to End understanding of the the scope, process and quality/testing criterias between all the Project stakeholders

Coordinated strategy, standards, planning and design for End to End User Access test management of Vodafone Ordering Systems. Key Achievements - Drove succesfully the overall IT quality testing for Ordering systems Identified and targeted opportunities for service improvements by liaising with the development team - Led implementation of scalable processes and continuous development of talented workforce - Orchestrated the Project Test Approach / Master Test Plan, Resourcing, Test Environment set up

Created and maintained manual testings scripts. Executed test cases, reporting results and progress. Assigning and tracking resolution of software issues.

• Managing major accounts. Answering requests from our clients or the front office departments; technical and administrative support for new contract activation and malfunctions. Weekly and monthly activity reports, forecasts.

Negociate prepayments and deposits with new customers for new contracts.

Activate new contracts, establish prepayments and deposits according to Risk Scoring.

Marketing