Salah SAFSAF

Managed data entry tasks for the French job market, creating company profiles and updating business information. Contributed to the optimization of databases for enhanced accessibility and accuracy.

Oversaw B2B and B2C processes for French market operations. Acted as the primary point of contact for customers and partner restaurants through phone, email, and chat. Collaborated closely with the operations team to ensure seamless delivery services.

Reviewed and moderated user-generated content, including photos and videos, to ensure compliance with Facebook’s community standards. Worked with moderation teams to streamline content review processes, improving response times.

Managed B2B and B2C customer interactions across multiple communication channels (phone, email, chat). Oversaw delivery processes, ensuring customer satisfaction and timely service. Scheduled commercial and technical service appointments, maintaining strong client relationships.

Process monitoring (B2B and B2C). Point of contact through various channels (phone, email, chat, etc.). Conducting surveys. Scheduling appointments.

Founded and operated an IT support and maintenance business, offering hardware and software troubleshooting. Trained over 200 customers in basic computer skills (Windows, MS Office). Consistently achieved a 98% customer satisfaction rate through personalized service and technical expertise.

Led B2B sales processes, developing bundled advertising and telesales products. Successfully sold advertising services for telephone directories and web design services.

Managed a team of 8 sales representatives for B2C operations. Marketed and sold vacation ownership packages, achieving a 20% increase in sales year-over-year.

Commercialized fiscal and legal software solutions for B2C clients. Set up meetings for product presentations and training sessions.

Developed and managed a timeshare work concept within a consulting agency. Conducted sales and scheduling of appointments for client consultations.

Provided tax optimization consulting services. Sold training modules and educational content to B2C clients.

Acted as the liaison between the American team and French team at TF1 for the televised opening of EuroDisney Paris.

Coordinated between the sales and distribution teams for newspaper deliveries. Managed subscriptions and organized daily newspaper deliveries.

Managed the library’s collection, including classification, storage, and loans. Provided advice and sold official publications to customers.