Salman Hashmi

• Developing new project plans in consultation with stakeholders, including clients and staff. • Consistently met my short and long-term targets. • Handled customer complaints with empathy and composure. • Proactively participated in meetings and helped create new practices. • Processed a range of documentation and entered information into databases. • Identifying needs that can be successfully addressed by projects. • Pitching project ideas and securing approval before each project commences.

• Investigation of technical issues raised by live-partners / internal stakeholders and coordinate with internal stakeholders (Product, Tech, Platform, Operations, …) to find a solution • Acting as in technical point of contact for our live-partners to handle any technical issues that prevent partners and end-customers from using the product • Demonstrate a clear understanding of partners’ product, processes and technical requirements • Contribute to an efficient bug fixing management in daily business

• Assisting in establishing a Project Management Office to oversee multiple projects. • Liaising with stakeholders such as project personnel, vendors, and end-users regarding project requirements. • Outlining, defining, and initiating the project. • Implementing document control policies and documentation templates. • Maintaining a good working knowledge of assigned component projects. • Evaluating standards of component products. • Monitoring project progress and implementing changes where necessary.