Sameh Moussa

• Oversees highly successful Lean installation of HIS across multiple healthcare facilities with Improved quality by 32%, cut lead times 21%, cut costs 48%. • Collaborated with product management team to incorporate customer feedback into product roadmap; resulted in a 15% increase in customer satisfaction score and 20% improvement in Net Promoter Score • Managed 4 teams of over 27 employees in 6 remote locations in during quarantine.

• Collaborated with cross-functional project teams of 24 colleagues from sales and operations departments to provide tailor-made customer experience to the clients which decreased rework by 23% and costs by 15%. • Drove best practice implementation for 2200 employees across multiple departments. • Developed concise statement of work defining the technical scope, timeline, and terms of each project to be delivered. • Prepared and checked Systems Integration Requirements for accuracy and completeness.

• Developed relationships with 18 new hospitals and typically exceeded sales goals by 20%. • Maintained customer retention rate 45% above company average. • Provided pre-sales technical and clinical workflow support to sales team. • Completed in-depth analyses for business optimization projects boosting revenue by 11.8%. • Coordinated with product management team to reflect customer feedback into product roadmaps.