Samira Lätsch
Angestellt, Specialist Marketing & Communications, agineo GmbH
Bergheim, Deutschland
Über mich
Hi! I am Samira, and I have spent the last nine years living, working, and gaining international experience in New Zealand. I completed my Bachelor of Communication Studies there in 2022 and have moved back to Germany this year. I am excited to start my career in Marketing with the experience I gained in my studies and valuable corporate experience. As I kickstart this new chapter, I'm seeking fresh challenges, collaborations, and networking opportunities in the marketing realm. If you have any recommendations or connections, I'd be thrilled to hear from you! Let's connect and explore the endless possibilities together.
Werdegang
Berufserfahrung von Samira Lätsch
-guidance and support to new hires and long-term staff alike + facilitate training to up-skill employees -Optimization of personnel training to improve key performance indicators (KPIs). -Direct communication and feedback discussions with the client, regarding the current state of customer service. -Analysis of customer pain points and service weaknesses to optimize customer service Skills: Training Delivery · Administration · Leadership · Time Management · Employee Training
Supervise 110 staff (onsite + WFH) to provide excellent customer service, guiding them to find solutions, and providing coaching where needed. My role requires a problem-solving attitude for escalation handling to find the best solutions for business and customers. I directly communicate with the RTA and the Operations Manager to achieve our team's daily and monthly targets. Motivating agents to achieve their company-set KPIs. Skills: Employee Relations · Supervisory Skills ·Quality Assurance
Ausbildung von Samira Lätsch
4 Jahre, Juli 2018 - Juni 2022
Bachelor of Communication Studies
Auckland University of Technology
Sprachen
Englisch
Fließend
Deutsch
Muttersprache