Sammy Mugalo

• Expanded Sales Channels: Grew profitable sales channels with comprehensive product and technical support. • Enhanced Customer Support: Improved customer support through detailed product costing analysis. • Exceeded Sales Targets: Surpassed KPIs by 12% consecutively. • Led Operational Initiatives: Drove operational excellence, leading to expansion of scope to new territories.

• Delivered Technical Support: Provided first-line technical support and managed project tracking. • Expanded Customer Base: Increased customer base through strategic market analysis. • Trained Global Teams: Provided training to subsidiary teams across the globe. • Facilitated Solution Integration: Implemented Wilo Water Kiosk for sustainable water and energy solutions.

• Analysis and mapping of market requirements for the Wilo Water Kiosk • Collaboration with national and international sales, engineering, marketing and service • Technical project support for customer inquiries • Planning, coordination and implementation of the interface procedures between the product development process and the marketing process • Development of product differentiation characteristics and sales propositions

• Provide direction and technical expertise in design and systems integration of technical products • Assist in the preparation of bid documents for tender submission • Provide technical training to teams when required and serve as a technical mentor to team members • Serve as technical contact to stakeholder groups, managing significant aspects of the relationship, including meetings and correspondence • Identify and support opportunities to raise awareness of the company's activities to stakeholders

• Provide advanced pre-sales education and support for products and solutions to prospective customers. • Present and market irrigation solutions, green house structures and on-farm water storage solutions. • Develop long-term relationships with clients, through managing and interpreting their requirements. • Meet regular sales targets and coordinate sales projects. • Supervision of on-going projects. • Work on after-sales support services and provide technical back up as and when required

• Prepare technical operating procedures, project proposals, manuals and reports. • Assist with the inspection of materials, specifications and quantities. • Provide support in areas of commissioning and operation of mechanical, electrical and electronic equipment and systems and performance test protocols. • Assist the Product Engineer in developing and reviewing project worksheets for equipment and piping layouts. • Perform other duties as assigned from time to time.

Irrigation, Water Resources and Environmental Engineering