Sandra Silva

Led the launch and full operational build-out of a multi-site construction and engineering enterprise. Orchestrated end-to-end supply chain resilience and crisis leadership through major macroeconomic shocks (such as the 2022 supply chain disruption), while designing the operational model, governance frameworks, and an integrated CRM/ERP spanning cost, inventory, sales and project management, from scratch to ensure seamless cross-functional execution and multi-site rollout.1

Founded and ran a real estate brokerage business, operating alongside GreenTrust as the group expanded into construction.

Built a new regional business unit from the ground up, driving local market presence through direct community engagement and field prospecting rather than traditional advertising, and playing a hands-on role in shaping the commercial team.

Promoted within a year based on consistent top-tier performance. Introduced structured onboarding and digital tools, and coached the team to stronger results.

Started part-time, quickly ranked among the top consultants regionally through consistent commercial performance — leading to promotion to Team Leader.

Joined an early-stage tech start-up and built its commercial and operational architecture from scratch, including its e-commerce platform and an internal CRM. Later expanded into full operational leadership, reporting directly to the founding partners.

Managed a national client portfolio for an ERP software company, owning the full commercial cycle. Tested the ERP ahead of releases, feeding bug reports and improvement ideas to engineering, and delivered end-user training and support.

Built and ran large customer service operations — inbound, outbound and back-office — as independent business units for major national accounts, managing multiple contact centers and driving process changes that improved service levels and retention.

Completed a curricular traineeship at an IT company across three areas: development of the company's first advertising concepts, web-marketing management, and account management supporting the sales team's client relationships.