Dipl.-Ing. Sandro Sahinovic

Ensure to provide the highest level of service delivery and technical support through the service desk department based on ITIL framework Build and maintain positive relationship with clients Lead and manage teams of L1 and L2 technical engineers Handle L2 and L3 system administration tasks Technologies: Windows Server, Citrix XenApp, VMware, Linux, Active Directory, Group Policy, MS Exchange, Symantec Messaging Gateway, F5, RSA, ESET,IP Telephony (Cisco, Polycom, Shoretel), Host Monitoring, Nagios

Database management (Oracle, TOAD, SQL) Software consultant (ERP, CRM and CMS products) Creating procedures and automating internal business processes (MS SharePoint, SharePoint designer) Technical documentation writing ( MS Office full) Helpdesk website administration (Dreamweaver, HTML, CSS, JavaScript, ASP ) Network monitoring and user access control Project and documentation management

Worked closely with the Team Leader and Business owner for understanding the functional and system requirements Worked closely with Leading development engineer to ensure architectural integrity and product quality Provided information by collecting, analyzing, and summarizing development and service issues Participated in testing process through unit testing and bug fixes Error handling (RAD Studio, Delphi)

Hardware assembling (desktops, servers, laptops) Operation system installation and configuration (Windows OS, Windows Server 2008, Windows Mobile, Linux) Hardware and software troubleshooting Computer network cabling, installation of patch panels and switches

Information systems development and design, Databases, Problem solving (programming), Computer networks, Computer graphics, E-Business etc.