Sandy Nayman

•Following standart diagnostic procedures with an emphasis on handling the most F.A.Q’s as effectively as possible recognizing more complex problems and escalating accordingly. •Providing basic to moderately complex support to the customers on products, systems,peripherals and software •Tracking and following the cases to ensure that they are closed to an efficient and timely manner, ensuring all issues raised are dealt with...

•Coordinate the relationship between advertising, pr and media planning agencies. •Coordinate and supervise promotion activities, administrate company web site. •Support development of marketing plans, develop and execute promotion/ media/public relations/ direct-to-consumer plans. •Prepare necessary tools for new product launching (presentation tools, advertisement package, seminars) •Design catalogue & price lists, prepare specific brochures and provide documentation availability for sales force.