Sanket Kulkarni

Tasks • Drive restoration of impacted service while meeting the required service levels. • Manage the Incident triage calls; assess incident priority based on potential risk / business impact and urgency. • Prepare and send out Incident Notifications across the organization. • Decide and trigger both technical and hierarchical escalations. • Prepare Post incident snapshot report.

Worked as: An Incident Manager Worked as: Service Management Coordinator Tasks • Engage an Incident Manager when an incident has been reported. • Open / close incident bridge call. • Send alphanumeric pages to support teams for engagement to assist at the direction of Incident Manager. • Documenting the events during an incident in a log.

L1+L2 Incident Management process for Telecom and ISP client.

Computer Applications , Networking