Sarah Boyle

Primary contact for global services to corporate clients (£10B+ p.a.) solving escalations & proposing cost savings 10% annual spend. KPI scores of 95% (service, finance, quality) secured contract extensions. Motivating award-winning teams to service >1,000 families annually. Devising & delivering face to face & virtual training tools. Directing concurrent implementation of 2 global accounts, obtaining client references. Adding credibility in sales’ teams, securing revenue est. £20 M +

Building award-winning team of 7. Selected for 2008 EMEA Account Manager Training to showcase relationship. Overseeing vendors of 800 relocations p.a. with assignee satisfaction 98%. Devising and delivering group and individual operational training of HR teams. Negotiating contract renewal worth revenue of over GBP 1B over life of contract including expansion into French-speaking Switzerland. Developing and driving through new services to meet changing needs’ of corporate client and increase revenue stream.

Trusted deputy to Account Manager for account implementation and training of team of five. Training of corporate end-users on dedicated web site. Managing and administrating average of 50 executive relocation files, exceeding all individual and team customer satisfaction requirements.

Coordinating relocation service delivery &problem resolution for av. 150 international transferees. Representing Crown at industry events. Attention to detail and interpersonal relations with clients rewarded by promotion to lead team of 4 in-house and 3 external service providers. Completed in top 3 in “Crown Uni" and selected to devise &lead training on Relocation to the 2002 cohort. Applied French skills to lead colleagues in sales presentation for global account, successfully securing contract.

French and Russian, history, literature and philosophy