Sarah Janßen-Blaschke

Angestellt, Director Customer Experience, PubliCare GmbH
Köln, Germany

Fähigkeiten und Kenntnisse

Customer & Client Service Management
Project Management
Operations Manager
Change Management
Process Improvement
Business Coaching
Hands on mentality
Training
Key Account Management
Führungserfahrung
Unternehmensführung
Fluent in Dutch/German/English
Efficiency
Team Building
Strategy Management
Kundenbindung
Kundenservice
Loyalty
Flexibility
lösungsorientiert
Logistics
Supply Chain
Projekt
Coaching
Trainee Programme
Talent Assessment
Business Psychology
Personalmanagement
Prozesse

Werdegang

Berufserfahrung von Sarah Janßen-Blaschke

  • Current 3 years and 3 months, since Mar 2023

    Director Customer Experience

    PubliCare GmbH
  • 1 year and 11 months, Apr 2021 - Feb 2023

    Head of PMO Operations Europe

    Medline International Germany GmbH
  • 8 years and 1 month, Apr 2013 - Apr 2021

    Customer Service & Tender Manager /Prokurist

    Medline International Germany GmbH

    Providing excellent Customer Service by managing a team of European Customer Service Agents and Pricing Staff and ensuring that the organisation satisfies customers' needs and providing World Class Customer Service

  • 1 year and 3 months, Nov 2015 - Jan 2017

    Project Manager- Customer Service Europe

    Medline International Germany GmbH
  • 5 years and 9 months, Aug 2007 - Apr 2013

    Customer & Client Service Manager - Supply Chain Manager Europe

    The Walt Disney Company / Technicolor Home Entertainment Services

    Responsible for the client The Walt Disney Company/Germany– sector DVD/BD/Merchandise products. Build up and manage an efficient European Customer Service - Supply Chain Team with resources available for more than 30 employees in several territories / countries (Customer & Client Service teams) Be the key contact point for the Client to make sure their needs are understood and well executed and that we create a balanced and business-friendly partnership

  • 2 years and 10 months, Oct 2004 - Jul 2007

    Sales- & Marketing-Manager

    Radio Plassenburg

Ausbildung von Sarah Janßen-Blaschke

  • 1995 - 1999

    Psychology & Art Therapie

    Universität Nimwegen

    Art / Psychology / Art Therapie

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • Dutch

    C1 (Fließend)

  • Spanish

    A1-A2 (Grundkenntnisse)

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