Satyam Singh

Managed the rollout of a Salesforce CRM platform, accelerating customer engagement and achieving significant savings. Implemented advanced customer segmentation and AI-based recommendations, re-engaging inactive customers and boosting revenue. Conducted product discovery sessions, optimizing journeys, and launching new product features. Integrated external systems via APIs on Salesforce, ensuring seamless data flow. Collaborated with POs to build CRM roadmaps, aligning initiatives with business goals.

Developed a new publishing platform with a composable architecture, reducing time-to-market for new initiatives. Increased agile team productivity through improved backlog management and task prioritization. Engaged with C-level stakeholders to align digital products with organizational objectives. Decreased page load time, enhancing content delivery and user experience. Enhanced system scalability and reliability using cloud technologies and middleware solutions.

Co-founded a B2B platform for SMEs, streamlining product sourcing and increasing supplier revenue. Improved buyer satisfaction with a digital evaluation journey for suppliers, onboarding reliable and certified suppliers. Developed an auction feature to reduce supplier overstock and enable efficient sales of excess inventory.

Managed the launch of a new product with P&L responsibility for the North American market, securing long-term contracts with automotive OEM customers. Led cross-functional teams to successfully execute global projects, increasing product line revenue.