Sebastian McClintock

My position is best described here: https://www.deliveryhero.com/blog/customer-experience/

Work with cross-functional teams across the globe to embed Voice of the Customer as a part of the culture. Develop tools to promote value of and implementation of customer insights as tool for informed decision making. Support development of programs targeted to respond and close the customer feedback loop. Drive implementation of global customer experience program across all countries (>22) in alignment with globally consistent standards and locally flexible elements.

- Responsible for Service related topics worldwide (e.g. Customer Loyalty, Complaint Management, Customer Journey, Surveys, Panel Surveys, etc.) - Governance and management of Top-down and Bottom-up NPS, incl. steering of external provider - Developed and implemented a Top-down NPS ambition model which helps to quantify improvement possibilities regarding market position - Organization of bi-annual Workshops with participants from more than 10 countries

Global Top-down NPS analysis (>30 countries); NPS and Customer Growth; Market Potential Analysis

Data Mining and Visualization of customer feedback data and related service quality metrics. Support management in meeting internal and external survey standards. Produce and maintain daily, weekly, and monthly reporting packages for Operations management team. Participate on departmental and cross-functional management teams to improve collection of customer data and drive customer delight. Ensure data quality and create Dashboards of Business Units (Brazil, Mexico, and Canada).

Translating and processing healthcare claims; German/ English translations of surgery and police reports

Prüfung des Berliner Senats und der IBB-Berlin, korrekter Einsatz von EFRE-Fördermitteln - Vergabeverfahren, Publizitätsvorschriften, Verwendungsnachweise ect.

Research for Location Selection Database (cities); Business Development; Survey "Offshoring Trends 2010"

Responsible to manage finances of AIESEC at "Freie Universitaet Berlin"; Supervisor of local Finance Team; In charge of annual balance sheet

finance, management, economic geography