Shamanth P Betta

As a Work Student at SAP, a global leader in software and technology solutions, I have engaged in various responsibilities that have supported the company’s strategic goals and operational efficiency.

IBM's Managed Infrastructure Services unit worldwide is an independent listed company "Kyndryl". From September 1, 2021, I have transitioned to Kyndryl from IBM for the same role. Worked actively as Delivery Project Executive for Global Capability Centre (GCC). Led cross-functional teams through all phases of the project lifecycle, ensuring timely delivery and adherence to client specifications.

As an IT Project Manager at IBM- Global Capability Centre (GCC), I played a pivotal role in overseeing service delivery and driving significant transformations across varied projects. Account Leadership: Led operation and service managers to align with revenue, customer satisfaction, compliance, and cost optimization goals, enhancing project performance. Account Turnaround: Successfully transformed underperforming projects to profitability within a quarter, significantly improving financial outcomes.

Incident and Request Management: Accountable for managing two critical SLAs—P3 incidents and requests—with a target to resolve 95% of tickets within 24 hours and 99% within 36 hours. Reporting and Data Analysis: Created ServiceNow (SNOW) reports to track issues, solutions, and agent efficiency. Collaborated with the SNOW team to develop region-specific dashboards for enhanced issue tracking. Cross-Team and Vendor Collaboration:

Make In 3D Technologies Pvt Ltd is a company specializing in advancing production methodologies for 3D printing and manufacturing solutions. In my role as a 1-2-10 Production Formula Expert, I was responsible for optimizing production processes and enhancing client satisfaction through effective project management and collaboration.